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Shipping and Return Policy
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Our Shipping Policy
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Where does Medica Dermal ship?
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Medica Dermal ships to many territories around the world, including United States, Europe and Canada. All orders are shipped from Europe. Importation and compliance with your local laws and regulatory authorities are solely your responsibility.
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How much does shipping cost?
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We offer free shipping on all orders over $500. There will be a minimum $50 shipping fee for any order below $500. Some exceptions may apply depending on the country or the region where our customers are located. Please contact our customer service team should you have any concern about this.
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Which shipping company does Medica Dermal use?
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It may vary depending on your local shipping services available. We will inform you of the tracking number and shipping method once we have processed your order.
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When will my order arrive?
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Please be aware that shipping may be delayed due to COVID-19 restrictions.
Once an order is processed, the product will be shipped out within 24 hours (Monday to Friday, except for public holidays). The delivery approximately takes 7 to 10 business days on average. In the rare instance that stock is not immediately available, you will receive notification when the order is expected to be shipped out. However, the transit time may vary according to region. It is recommended that you call our friendly customer service for a better idea of how long your order will take to reach you.
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Our Return Policy
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If you face any complications with your order, please contact Medica Dermal immediately. Our customer service representatives will examine if your order qualifies for a refund. Refunds are at the discretion of Medica Dermal and we do not guarantee we will offer a refund in all circumstances.
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Which orders may qualify for a refund?
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In the unlikely event you are unhappy with the order you received, please contact Medica Dermal. We will only issue refunds in the following circumstances: if we misrepresented the product packaging to you when you placed your order; if you received a damaged package; if the product is proven to be inactive when you initially use it.
In any of these cases, you should hold the products until you receive further instructions from Medica Dermal. If we determine you should receive a refund, you can either request that we send a replacement or you can receive a full refund or account credit for that item.
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What information do I need to return a product?
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Medica Dermal does not accept product returns. Do not hesitate to contact the customer service for guidance. If you had used the medical device and found it faulty in the process, keep the lot number and expiry date information in the client’s file.
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How do I get a refund?
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Depending on the circumstances, you may be able to receive a refund under our instructions. You can either request we send a replacement to the same shipping address as the original or receive a full refund or account credit for that item. This account credit is applicable toward any future purchase of the same or a different product.
Please note that any product defects/issues must be reported within 6 months from the date of purchase in order to receive a replacement or refund. We will not replace or refund any items with issues that are brought to our attention after this period ends.
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Will I always qualify for a refund?
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Medica Dermal offers refunds at our own discretion. We cannot guarantee we will offer a refund in all circumstances. However, we do our best to ensure you will be happy with your medical supply order. If you have any questions or concerns about this policy, contact us for more information.
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