[et_pb_section fb_built=”1″ custom_padding_last_edited=”on|tablet” _builder_version=”4.8.1″ background_image=”https://medicadermal.com/wp-content/uploads/2021/01/medica-dermal-faq.jpg” parallax=”on” custom_padding=”86px|0px|86px|0px” custom_padding_tablet=”40px|0px|40px|0px” custom_padding_phone=”” custom_css_before=”position: absolute;|| content: %22 %22;|| top: 0;|| left: 0;|| width: 100%;|| height: 100%;|| display: block;|| background-color: rgba(51, 51, 51, 0.23);”][et_pb_row module_class=”el-inner-header” _builder_version=”3.25″][et_pb_column type=”4_4″ _builder_version=”3.25″ custom_padding=”|||” custom_padding__hover=”|||”][et_pb_text admin_label=”FAQs” _builder_version=”4.8.1″ header_font_size=”46px” background_layout=”dark” header_font_size_tablet=”” header_font_size_phone=”36px” header_font_size_last_edited=”on|phone” header_text_shadow_style=”preset3″]

FAQs

[/et_pb_text][/et_pb_column][/et_pb_row][/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”3.22″][et_pb_row column_structure=”3_4,1_4″ custom_padding_last_edited=”on|phone” module_class=”el-toggle” _builder_version=”3.25″ custom_margin_tablet=”||-50px|” custom_margin_phone=”” custom_margin_last_edited=”on|tablet” custom_padding_tablet=”0px|||” custom_padding_phone=””][et_pb_column type=”3_4″ _builder_version=”3.25″ custom_padding=”|||” custom_padding__hover=”|||”][et_pb_text admin_label=”Top Products” _builder_version=”4.8.0″ header_text_color=”#0C71C3″ text_orientation=”center” module_alignment=”center” locked=”off”]

Frequently Asked Questions

[/et_pb_text][et_pb_toggle title=” Are the prices in US dollars?” icon_color=”#e09900″ admin_label=”How can I change my shipping address?” _builder_version=”4.7.7″ title_text_color=”#333333″ title_font_size=”18px”]Yes, all prices quoted are based in US dollars. However, you will note a convenient drop-down menu that allows you to view pricing in other selected currencies. You will be informed at the checkout the currency and amount that you will be charged in.[/et_pb_toggle][et_pb_toggle title=”What are the customer service hours of operation?” icon_color=”#e09900″ admin_label=”How can I track my order?” _builder_version=”4.7.7″ title_text_color=”#333333″ title_font_size=”18px”]

Hours of operation for live representatives are as follows: Mon – Fri 9AM to 6PM EST. You can always place your order online 24 hours a day, 7 days a week.

[/et_pb_toggle][et_pb_toggle title=”Can I order if I am outside of Europe and Canada?” icon_color=”#e09900″ admin_label=”How do I cancel my order?” _builder_version=”4.7.7″ title_text_color=”#333333″ title_font_size=”18px”]Yes, our products can be delivered to many countries across the globe outside of Europe and Canada. All importation and compliance with local laws and regulatory authorities are solely your responsibility.[/et_pb_toggle][et_pb_toggle title=”Can I order from you?” icon_color=”#e09900″ admin_label=”How do you ship my order?” _builder_version=”4.7.7″ title_text_color=”#333333″ title_font_size=”18px”]You can order from us if you are an individual or corporation licensed to handle the products being ordered. We do not sell to unlicensed individuals under any circumstances. You can contact us about exact licensing requirements before proceeding with the order.[/et_pb_toggle][et_pb_toggle title=”Is it possible for someone to place an order on my behalf (e.g. secretary)?” icon_color=”#e09900″ admin_label=”What are the payment methods available?” _builder_version=”4.8.0″ title_text_color=”#333333″ title_font_size=”18px”]We require an authorization form signed by the licensed entity on file in order to allow third-party order placement. You may provide such material to us via fax, email, or you may get in touch with our customer service representatives and they will advise you on the best course of action.[/et_pb_toggle][et_pb_toggle title=”Why should I buy from Medicadermal.com?” icon_color=”#e09900″ admin_label=”What are the payment methods available?” _builder_version=”4.7.7″ title_text_color=”#333333″ title_font_size=”18px” locked=”off”]Ordering from Medica Dermal ensures that you receive the lowest price for genuine, brand name products. Our updated revised account area provides a better overview of your personal details, payment options, order history and tracking orders. We also have a feature called “favorites,” where you can create a list of your favorite products for future reference. We also have a reorder button on account history pages, which makes repeat orders a convenient and quick process.[/et_pb_toggle][et_pb_toggle title=”Are the products offered on your website genuine? How do I know that they are?” icon_color=”#e09900″ admin_label=”What are the payment methods available?” _builder_version=”4.7.7″ title_text_color=”#333333″ title_font_size=”18px” locked=”off”]All products offered by Medica Dermal are genuine, original items. Each product shipped comes in original manufacturer’s packaging, unadulterated and sealed. Please check the integrity of the packaging upon arrival.[/et_pb_toggle][et_pb_toggle title=”Where do the products offered on your website come from?” icon_color=”#e09900″ admin_label=”What are the payment methods available?” _builder_version=”4.7.7″ title_text_color=”#333333″ title_font_size=”18px” locked=”off”]We offer only genuine products sourced from various reputable manufacturers and distributors worldwide.[/et_pb_toggle][et_pb_toggle title=”What if there is a product I am interested in, but is not on Medicadermal.com?” icon_color=”#e09900″ admin_label=”What are the payment methods available?” _builder_version=”4.7.7″ title_text_color=”#333333″ title_font_size=”18px” locked=”off”]Please contact the Medica Dermal customer service team. We are more than happy to check the availability of the requested product for you.[/et_pb_toggle][et_pb_toggle title=”What if there is a product I am interested in, but is not on Medicadermal.com?” icon_color=”#e09900″ admin_label=”What are the payment methods available?” _builder_version=”4.7.7″ title_text_color=”#333333″ title_font_size=”18px” locked=”off”]Please contact the Medica Dermal customer service team. We are more than happy to check the availability of the requested product for you.[/et_pb_toggle][et_pb_toggle title=”What if another company has a cheaper price?” icon_color=”#e09900″ admin_label=”What are the payment methods available?” _builder_version=”4.7.7″ title_text_color=”#333333″ title_font_size=”18px” locked=”off”]Medica Dermal works hard to guarantee you the lowest prices. In the case you find a cheaper price, call or write and the absolute best will be done to beat or meet it. Please note that Medica Dermal will require recent proof of the price and service being offered in order to verify the contents of the offer apply. Please see the competitor comparison section to see how the offers from competitors may vary.[/et_pb_toggle][et_pb_toggle title=”What is the difference between the products listed through Medicadermal.com compared to the products available locally?” icon_color=”#e09900″ admin_label=”What are the payment methods available?” _builder_version=”4.7.7″ title_text_color=”#333333″ title_font_size=”18px” locked=”off”]The only difference is the cosmetic appearance of the packaging. As multinational manufacturers are required to package their products according to the distribution country’s requirements, there may be slight packaging differences.

In several cases, some products are manufactured overseas as the major patent holder for that product may provide marketing rights to different companies in specific jurisdictions. For example, Restylane® is exclusively marketed by Medicis in North America, and in Europe it is exclusively marketed by Q-Med AB.

In most instances these products are manufactured in the exact same manufacturing facility that is approved by multiple regulatory authorities such as the FDA, Health Canada, and/or others as well. There is a higher chance of you receiving the exact same product available through local distributors in your jurisdiction if the product your are ordering originates from your jurisdiction. To inquire about any of the products sold through Medica Dermal, please write or call and a knowledgeable customer care representative will be happy to help you.[/et_pb_toggle][et_pb_toggle title=”How do I know this is the right product for me?” icon_color=”#e09900″ admin_label=”What are the payment methods available?” _builder_version=”4.7.7″ title_text_color=”#333333″ title_font_size=”18px” locked=”off”]Customers now can review the products they have bought from us. You may refer to these testimonials as provided by other licensed doctors, dermatologists and various types medical professionals to help you choose.[/et_pb_toggle][et_pb_toggle title=”What if there is a product I am interested in, but is not on Medicadermal.com?” icon_color=”#e09900″ admin_label=”What are the payment methods available?” _builder_version=”4.7.7″ title_text_color=”#333333″ title_font_size=”18px” locked=”off”]Please contact the Medica Dermal customer service team who would be more than happy to check the availability of the requested product for you.[/et_pb_toggle][et_pb_toggle title=”How does your discount system work?” icon_color=”#e09900″ admin_label=”What are the payment methods available?” _builder_version=”4.7.7″ title_text_color=”#333333″ title_font_size=”18px” locked=”off”]You may receive lower prices with larger purchases, as depicted on individual product pages. These discounts are assigned on a per-volume basis. Typically, the price per item is less when ordering in larger quantities. Applicable discounts are incorporated into the price.[/et_pb_toggle][et_pb_toggle title=”What method of payments are acceptable?” icon_color=”#e09900″ admin_label=”What are the payment methods available?” _builder_version=”4.7.7″ title_text_color=”#333333″ title_font_size=”18px” locked=”off”]We accept Visa and Mastercard.[/et_pb_toggle][et_pb_toggle title=”Do you provide any payment terms (e.g. 30-day term)?” icon_color=”#e09900″ admin_label=”What are the payment methods available?” _builder_version=”4.8.0″ title_text_color=”#333333″ title_font_size=”18px” locked=”off”]

Unfortunately, due to the fact that Medica Dermal deals with international transactions, we are not able to provide our customers with payment terms.

[/et_pb_toggle][et_pb_toggle title=”Do you offer any incentives for returning clients?” icon_color=”#e09900″ admin_label=”What are the payment methods available?” _builder_version=”4.8.0″ title_text_color=”#333333″ title_font_size=”18px” locked=”off”]

If you have been receiving better pricing elsewhere, we will meet or beat that pricing provided recent proof of the competitor’s pricing and terms are provided and are equal to ours.

[/et_pb_toggle][et_pb_toggle title=”Do you offer any incentives for referring clients to you?” icon_color=”#e09900″ admin_label=”What are the payment methods available?” _builder_version=”4.8.0″ title_text_color=”#333333″ title_font_size=”18px” locked=”off”]

If you are an existing customer of ours and you refer a new client to us we will give you $399 and the person you refer $399 in account credit that can be used towards the purchase of any product. The credit for a total of $399 will be applied to your account immediately once the person you referred accumulates $2,000 in placed orders.

We will notify you when the new client signs up and when you receive your credit. To refer someone, simply tell them to mention your name when signing up their new account, or let us know their name and contact information and we will reach out to them about setting up their new account.

[/et_pb_toggle][et_pb_toggle title=”Is there a minimum quantity that I must order?” icon_color=”#e09900″ admin_label=”What are the payment methods available?” _builder_version=”4.8.0″ title_text_color=”#333333″ title_font_size=”18px” locked=”off”]

You do not need to order a minimum quantity, however a shipping fee may apply. Please contact us to learn more.

[/et_pb_toggle][et_pb_toggle title=”What is your shipping policy?” icon_color=”#e09900″ admin_label=”What are the payment methods available?” _builder_version=”4.8.0″ title_text_color=”#333333″ title_font_size=”18px” locked=”off”]

You can find detailed information about what shipping methods are available to you, shipping charges, and other information about ordering from Medica Dermal on our Shipping Policy page.

[/et_pb_toggle][et_pb_toggle title=”I am having login problems/problems with resetting my password. What do I do?” icon_color=”#e09900″ admin_label=”What are the payment methods available?” _builder_version=”4.8.0″ title_text_color=”#333333″ title_font_size=”18px” locked=”off”]

If you are having login problems or problems resetting your password, please contact a live representative Monday to Thursday 9:00 a.m. to 12:00 a.m. EST and 10:00 a.m. to 5:00 p.m. EST on Saturday and Sunday. Our live representatives will be more than happy to assist you.

[/et_pb_toggle][/et_pb_column][et_pb_column type=”1_4″ module_class=”el-siderbar-module” _builder_version=”3.25″ custom_padding=”|||” custom_padding_tablet=”||0px|” custom_padding_phone=”” custom_padding_last_edited=”on|phone” custom_padding__hover=”|||”][et_pb_sidebar orientation=”right” area=”sidebar-1″ _builder_version=”4.8.1″ custom_margin_tablet=”||0px|” custom_margin_phone=”” custom_margin_last_edited=”on|phone” custom_padding_tablet=”||0px|” custom_padding_phone=”” custom_padding_last_edited=”on|tablet”][/et_pb_sidebar][/et_pb_column][/et_pb_row][/et_pb_section]