You can place orders directly through our website 24 hours a day, 7 days a week. After registering and being verified as a licensed healthcare professional, simply browse our catalog, add products to your cart, and proceed to checkout.

For step-by-step guidance, visit our How to Order page.

No, there is no minimum quantity required to place an order. However, please note that shipping fees may apply to smaller orders. For larger orders, you may qualify for volume discounts and free shipping. Contact us for personalized pricing.

Yes. Third-party order placement (for example, by a clinic secretary or office manager) is permitted, but we require an authorization form signed by the licensed entity to be on file. You can submit this document via email or contact our customer service team for guidance on the process.

To cancel an order, please contact our customer service team as soon as possible at +1 844-885-7300 or via our Contact Us page. Cancellation is only possible if the order has not yet been processed for shipment. Once an order has shipped, our standard return policy applies.

If you’re looking for a product that isn’t currently listed on our website, please contact our customer service team. We are more than happy to check availability with our manufacturers and distributors and source the product for you whenever possible.

Yes. All products offered by Medica Dermal are 100% genuine, original items. Each product is shipped in original manufacturer’s packaging — unadulterated and sealed. We source exclusively from reputable manufacturers and authorized distributors worldwide.

We strongly recommend that you check the integrity of the packaging upon arrival and contact us immediately if you notice any irregularities.

The only difference between products purchased through Medica Dermal and those available locally is often the cosmetic appearance of the packaging. Multinational manufacturers are required to package their products according to each distribution country’s regulatory requirements, which results in slight visual variations.

For example, Restylane® is exclusively marketed by Galderma in North America, while in Europe distribution is handled by Q-Med AB. In most cases, these products are manufactured in the exact same facility, approved by multiple regulatory authorities such as the FDA, Health Canada, and the EMA.

Each product page includes detailed clinical information, indications, and customer reviews from verified licensed practitioners — including doctors, dermatologists, and aesthetic medicine specialists. These reviews can help you make an informed selection.

If you need additional guidance, our customer service team can assist you in choosing products tailored to your clinical needs.

We accept Visa and Mastercard for online transactions. For larger wholesale orders, additional payment methods may be available — please contact our customer service team for details.

Yes, all listed prices are in US dollars (USD). A currency selector is available on our website that allows you to view approximate pricing in other currencies. The exact currency and amount charged will be confirmed at checkout.

Due to the international nature of our transactions, we are unable to offer Net-30 or other deferred payment terms. All orders must be paid in full at checkout.

Volume discounts are automatically applied based on the quantity ordered. The price-per-unit decreases as the quantity increases. Applicable discount tiers are displayed directly on each individual product page and are reflected in your cart total.

Yes. Medica Dermal works hard to guarantee you the lowest prices on the market. If you find a lower price elsewhere, please contact us — we will do our best to meet or beat that price.

Yes. Our referral program rewards both you and the colleague you refer:

• You receive $399 in account credit once your referred client places $2,000 in qualifying orders.
• The referred client also receives $399 in account credit, applicable to any future product purchase.

To refer a colleague, simply ask them to mention your name when registering, or send their contact details to our customer service team and we’ll reach out to set up their account.

We ship to many countries worldwide. However, please note the following:

All importation procedures, customs clearance, and compliance with local laws and regulatory authorities are the sole responsibility of the buyer.

We work with established international courier services that specialize in temperature-sensitive medical shipments. Orders are dispatched in proper insulated packaging when required, ensuring product integrity from our warehouse to your clinic.

For full details on shipping methods, costs, and delivery timelines, please review our Shipping & Return Policy.

If you receive a damaged or incorrect product, please contact our customer service team immediately at +1 844-885-7300 or via our Contact Us page. We’ll work quickly to resolve the issue per the terms outlined in our Shipping & Return Policy.

Our live customer service team is available Monday – Friday, 9:00 AM – 6:00 PM EST. Outside these hours, you can place orders through our website 24/7, and our team will respond to inquiries on the next business day.

You can reach us at +1 844-885-7300 or through our Contact Us form.

If you’re experiencing login or password issues, you can:

• Use the Forgot your password? link on the login page to reset it via email.
• Contact our customer service team during business hours at +1 844-885-7300 for live assistance.
• Send an inquiry through our Contact Us form for a response within one business day.

Medica Dermal offers licensed healthcare professionals several key advantages:

• Authentic, brand-name products sourced directly from reputable manufacturers and authorized distributors.
• Competitive wholesale pricing with volume discounts and price-matching guarantees.
• Comprehensive account features — order history, tracking, favorites, and a one-click reorder button.
• Personalized customer support from a team that understands aesthetic medicine.
• Worldwide shipping with secure, temperature-controlled handling when needed.

Medica Dermal supplies prescription-only medical products exclusively to licensed individuals and corporate entities authorized to handle the products being ordered. This includes:

• Licensed physicians and dermatologists
• Aesthetic medicine specialists and plastic surgeons
• Licensed nurse practitioners and physician assistants (where regionally permitted)
• Licensed clinics, medspas, and corporate medical entities

After you register through our Registration page, our compliance team reviews each new account to verify professional licensing. This process typically takes up to 24 business hours, after which you’ll receive an email confirming your verified status and full access to the catalog.